IHG Expands Cleaning Protocols at Hotels Worldwide


InterContinental Hotels Group has revealed the
latest cleaning protocols that it is putting in place at
properties around the world.

IHG has partnered with Cleveland
Clinic, Ecolab and Diversey, to launch
a global IHG Clean Promise designed to benefit staff and guests.

Keith Barr, Chief Executive Officer, IHG, said, “The
future of travel may look different, but a safe, secure stay is fundamental to deliver
true hospitality – and that will never
change. By combining IHG’s world-class knowledge and processes,
with cutting-edge expertise from Cleveland Clinic, Ecolab and Diversey, we can reassure guests and colleagues that we’re focused
on protecting their health and wellbeing. This includes looking at
where technology can make a difference, deploying enhanced, highly
visible and more frequent cleaning measures, and different
approaches to food and beverage, all underpinned by our new IHG
Clean Promise.”

The InterContinental Hua Hin, one of Thailand's best resorts. Click to enlarge.

The IHG Way of Clean programme was launched in
2015 and developed with Ecolab and Diversey, both world
leaders in hygiene and cleaning technologies and services.

programme is now being expanded with additional COVID19 protocols
and best practices – many of which are already in place – to
reflect the advice of the World Health Organization, Centers for
Disease Control & Prevention and local public health authorities
in markets around the world.

IHG Way of Clean already
includes deep cleaning with hospital-grade disinfectants and going
forward guests can expect to see evolved procedures in every area
of the hotel, which may include:

Reception: Reduced
contact at check-in, touchless transactions, front-desk screens,
sanitiser stations, sanitised key cards and paperless checkout.

Guest Rooms: Visible verification of sanitised items (e.g.,
glassware, remote control), reduction of in-room
furnishings/high-touch items, new laundry protocols and use of new

Public Spaces and Facilities: Additional deep
cleaning of high-touch surfaces, social distancing, “last cleaned”
charts, best practices for pools, fitness centres and lounges.

Food & Beverage: New standards and service approach to
buffets, banquets, room service and catering.

IHG is working with a
team of medical experts at the Cleveland Clinic to develop
guidance and resources for hotel teams on returning to work and
keeping guests safe in this new environment, which may include:

– Cleanliness information in hotels and on IHG’s
booking channels;

– Social distancing operating procedures
and signage;

– Guidance on the use of protective equipment
as necessary by hotel colleagues;

– Updated colleague
training and certification;

– Availability of individual
guest amenity cleaning kits; and

– Hand sanitiser and
disinfecting wipes available in guest rooms and at high-touch
points throughout hotels.

IHG’s Clean Promise will begin rolling out globally from 1 June 2020.

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