AirAsia Upgrades App and Introduces Contactless Technology to Enhance Safety


AirAsia is rolling out several contactless
procedures to help build confidence with travellers and reduce the
risk of COVID19 infection.

Technology being implemented include contactless
payments at the airport, contactless kiosks and Passenger
Reconciliation System (PRS), as well as enhanced features on its
mobile app.

The airline has set up contactless payment options
including Wave payments for AliPay and WeChat Pay at klia2 in
Malaysia, and is expected to expand this to other airports

Other options such as BigPay and Touch N Go will
also be available soon.

Thai AirAsia Airbus A320. Picture by Steven Howard of Click to enlarge.

The contactless kiosks are now already available
at all operating airports across Malaysia, Thailand, Philippines,
Indonesia and Japan, where passengers can print their boarding
pass and baggage tag after checking-in online on or
through the mobile app, ensuring a full contactless check-in

Another contactless travel procedure will be the
Passenger Reconciliation System (PRS) which will be available at
klia2, followed soon by other airports in Malaysia where AirAsia

The PRS entails no boarding pass exchange between
guests and AVSEC (aviation security) as guests only need to scan
them instead.

Furthermore, AirAsia has also digitised the
boarding process by scanning all boarding passes at the boarding
gate instead of collecting stubs of physical ones.

AirAsia’s mobile app will be upgraded later this
month so that travellers can scan their passports via the app
itself, facilitating a more streamlined user experience and a
seamless and contactless self check-in process.

There are also plans to progressively add
other features such as travel visa scanning capabilities in the
near future.

AirAsia Group Chief Operations Officer, Javed
Malik, said, “In addition to the existing strict safety measures
on-ground, such as social distancing markers and Allstars wearing
personal protective equipment, we are pleased to introduce our
updated contactless procedures to deliver a more secure, safe,
efficient, and contactless experience for our guests across the
region. The safety of our guests and Allstars is our utmost
priority and these additional enhancements demonstrate our
continued commitment to keeping flying safe in the new normal
environment for air travel.”

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